PRIVACY POLICY

RGC GRADING COMPANY

Effective Date: 10/01/25
Last Updated: 10/13/25

1. INTRODUCTION

RGC Grading Company, doing business as RGC Grading (“RGC,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website(s)
  • Participate in our pre-order campaign
  • Submit collectible cards for grading services
  • Create an account with us
  • Participate in promotional giveaways
  • Communicate with us through any channel

Please read this Privacy Policy carefully. By using our services or providing us with your personal information, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our services, including:

2.1 Personal Information You Provide Directly

Account Registration Information:

  • Full name
  • Email address
  • Mailing address
  • Phone number
  • Username and password
  • Date of birth (for age verification)
  • Country of residence

Pre-Order and Order Information:

  • Billing information and payment details
  • Shipping address
  • Order history and preferences
  • Service tier selections (Bulk, Standard, Express)
  • Guarantee coverage selections

Card Submission Information:

  • Description and details of submitted collectible cards
  • Declared value of cards
  • Special handling instructions
  • Card authentication information
  • Photographs of cards taken upon receipt and throughout the grading process

Payment Information:

  • Credit card or debit card number
  • Billing address
  • Payment processor information (e.g., PayPal, Stripe account details)
  • Transaction history

Promotional Giveaway Information:

  • Entry method details (social media handles, survey responses)
  • Winner contact information
  • Tax identification information for prize fulfillment
  • Eligibility verification information (age, location)

Communications:

  • Email correspondence with customer service
  • Social media messages and interactions
  • Survey responses and feedback
  • Customer support tickets and inquiries

Claims Information:

  • Damage or loss claims documentation
  • Photographs and evidence supporting claims
  • Card valuation documentation
  • Insurance or guarantee coverage claim details

2.2 Information Collected Automatically

Technical Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Referring/exit pages
  • Date and time stamps of visits
  • Clickstream data

Cookies and Tracking Technologies:

  • Cookies (small data files stored on your device)
  • Web beacons and pixel tags
  • Session identifiers
  • Analytics data

Usage Information:

  • Pages viewed and features used
  • Time spent on pages
  • Navigation paths through our website
  • Search queries within our site
  • Links clicked

2.3 Information from Third-Party Sources

Social Media Platforms:

  • Public profile information when you interact with our social media pages
  • Information provided when you enter giveaways through social media
  • Social media handles and usernames

Payment Processors:

  • Transaction verification data
  • Fraud prevention information
  • Payment status updates

Marketing and Analytics Partners:

  • Demographic information
  • Interest-based data
  • Behavioral insights

Shipping Partners:

  • Delivery status information
  • Tracking information
  • Shipping confirmations

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Service Delivery

  • Processing Orders: To fulfill pre-orders and grading service orders
  • Account Management: To create and manage your RGC account
  • Service Provision: To provide card grading services and apply your lifetime 20% discount
  • Tier Management: To ensure appropriate service tier assignment based on submission quantities
  • Guarantee Coverage: To manage guarantee coverage selections and process claims
  • Documentation: To photograph cards throughout the grading process for quality assurance and claims verification

3.2 Communication

  • Order Updates: To send confirmations, receipts, and status updates about your orders
  • Customer Support: To respond to your inquiries and provide customer service
  • Fulfillment Updates: To communicate about delays, timeline changes, or fulfillment status
  • Marketing Communications: To send promotional offers, newsletters, and company updates (with your consent)
  • Giveaway Notifications: To notify winners and communicate giveaway details

3.3 Payment Processing

  • Transaction Processing: To process payments and refunds
  • Fraud Prevention: To detect and prevent fraudulent transactions
  • Billing: To maintain billing records and transaction history
  • Financial Compliance: To comply with financial regulations and tax requirements

3.4 Business Operations

  • Service Improvement: To analyze usage patterns and improve our services
  • Website Optimization: To enhance user experience and website functionality
  • Quality Assurance: To maintain quality standards and train staff
  • Business Planning: To understand customer needs and plan future services
  • Company Launch: To allocate pre-order funds toward operational establishment

3.5 Legal and Security

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Detection: To detect, prevent, and investigate security incidents or fraudulent activity
  • Rights Protection: To protect our rights, property, and safety, and that of our customers
  • Dispute Resolution: To resolve disputes and enforce our Terms and Conditions
  • Stolen Property Prevention: To verify ownership and prevent submission of stolen items

3.6 Marketing and Promotions

  • Promotional Giveaways: To administer contests, sweepstakes, and giveaways
  • Targeted Advertising: To deliver relevant advertisements and promotional content
  • Market Research: To conduct surveys and gather feedback
  • Social Media Engagement: To interact with followers and promote our brand

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment Processors: To process credit card transactions and payments
  • Shipping Companies: To deliver graded cards back to customers
  • Cloud Storage Providers: To store data and photographs securely
  • Email Service Providers: To send communications and marketing emails
  • Customer Support Tools: To manage customer inquiries and support tickets
  • Analytics Providers: To analyze website usage and improve services
  • Marketing Platforms: To manage advertising campaigns and social media

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If RGC is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders, subpoenas, or legal processes
  • Government or regulatory inquiries
  • Law enforcement requests
  • National security requirements

4.4 Protection of Rights

We may disclose information to:

  • Protect RGC’s legal rights and property
  • Enforce our Terms and Conditions
  • Investigate and prevent fraud, security issues, or illegal activity
  • Protect the safety and security of our customers and employees
  • Verify ownership of submitted cards and prevent submission of stolen property

4.5 Promotional Partners

For promotional giveaways, we may share limited information with:

  • Prize sponsors or providers
  • Co-promotional partners (with your consent)
  • Social media platforms where giveaways are conducted

4.6 With Your Consent

We may share your information with other third parties when you give us explicit consent to do so.

4.7 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you. This may include:

  • Industry statistics and trends
  • Usage analytics
  • Market research data

5. CARD PHOTOGRAPHY AND IMAGE USAGE

5.1 Photography Practices

As part of our grading process and quality assurance procedures:

  • We photograph all cards upon receipt to document their condition
  • We photograph cards multiple times throughout the grading process
  • These photographs serve as documentation for potential damage claims
  • Images are stored securely in our systems

5.2 Use of Card Images

We may use photographs of your cards for:

  • Internal quality control and training purposes
  • Claims verification and dispute resolution
  • Marketing and promotional materials
  • Social media posts showcasing our work
  • Website galleries or examples

5.3 Image Ownership and Rights

  • You retain ownership of the underlying collectible cards
  • RGC retains rights to the photographs we take as part of our service
  • We will not use identifiable images of your cards publicly without your consent
  • You may opt out of having your cards featured in marketing materials

5.4 Image Security

  • Card photographs are stored on secure servers
  • Access is limited to authorized personnel
  • Images are retained according to our data retention policies
  • You may request deletion of images after service completion (subject to legal retention requirements)

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize you, remember your preferences, and improve your experience.

6.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Enable account login and security features
  • Cannot be disabled without affecting site functionality

Performance Cookies:

  • Collect information about how you use our website
  • Help us understand which pages are most popular
  • Allow us to improve website performance

Functionality Cookies:

  • Remember your preferences and settings
  • Personalize content based on your selections
  • Enhance user experience

Advertising Cookies:

  • Deliver relevant advertisements
  • Track ad campaign effectiveness
  • Limit the number of times you see an ad

6.3 Third-Party Cookies

We may allow third-party analytics and advertising services to place cookies on your device, including:

  • Google Analytics
  • Facebook Pixel
  • Social media plugins
  • Advertising networks

6.4 Managing Cookies

You can control cookies through your browser settings:

  • Accept all cookies: Standard setting for most browsers
  • Receive notification of cookies: Be alerted when cookies are placed
  • Reject all cookies: May limit website functionality

To learn more about cookies and how to manage them, visit www.allaboutcookies.org.

6.5 Do Not Track Signals

Some browsers have “Do Not Track” features. Currently, there is no universal standard for how companies should respond to these signals. We do not currently respond to Do Not Track signals.

7. DATA SECURITY

7.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:

Technical Safeguards:

  • Encryption of sensitive data (SSL/TLS)
  • Secure servers and firewalls
  • Regular security audits and vulnerability testing
  • Intrusion detection systems
  • Access controls and authentication

Administrative Safeguards:

  • Employee training on data protection
  • Confidentiality agreements with staff and vendors
  • Limited access to personal information on a need-to-know basis
  • Background checks for employees with data access

Physical Safeguards:

  • Secure facilities with controlled access
  • Surveillance systems
  • Secure storage of physical records
  • Restricted access to card grading areas

7.2 Security Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

You are responsible for:

  • Maintaining the confidentiality of your account password
  • Restricting access to your devices
  • Notifying us immediately of any unauthorized access

7.3 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

  • Investigate the incident promptly
  • Notify affected individuals as required by law
  • Take steps to mitigate harm and prevent future breaches
  • Cooperate with law enforcement and regulatory authorities

8. DATA RETENTION

8.1 Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information: Retained while your account is active and for [1] years after account closure

Order and Transaction Records: Retained for [2] years for tax, accounting, and legal compliance purposes

Card Photographs: Retained for [indefinitely] years for claims verification and quality assurance

Marketing Communications: Retained until you unsubscribe or request deletion

Claims Information: Retained for [5] years or as required by applicable law

Giveaway Information: Retained for [2] years for tax reporting and legal compliance

8.2 Deletion of Information

After the applicable retention period:

  • We will securely delete or anonymize your personal information
  • Some information may be retained in backup systems for a limited time
  • Certain information may be retained as required by law or for legitimate business purposes

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access Rights

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Know: Learn what categories of information we collect and how we use it

9.2 Correction and Update Rights

  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Account Updates: Update your account information at any time through your account settings

9.3 Deletion Rights

  • Right to Erasure: Request deletion of your personal information (subject to legal retention requirements)
  • Account Deletion: Close your account and request deletion of associated data

9.4 Restriction and Objection Rights

  • Right to Restrict Processing: Limit how we use your information in certain circumstances
  • Right to Object: Object to processing of your information for direct marketing purposes

9.5 Data Portability Rights

  • Right to Data Portability: Receive your information in a structured, commonly used format
  • Transfer Rights: Request transfer of your data to another service provider (where technically feasible)

9.6 Marketing Opt-Out Rights

  • Unsubscribe: Opt out of marketing emails by clicking “unsubscribe” in any marketing email
  • Marketing Preferences: Manage your communication preferences in your account settings
  • Do Not Sell: We do not sell personal information, but you may opt out of certain data sharing

9.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

  • Email: support@rgcgrading.com
  • Mail: P.O. Box 6381, Bend, Oregon 97701-9901

We will respond to your request within the timeframe required by applicable law (typically 30-45 days).

9.8 Verification Process

To protect your privacy, we may need to verify your identity before fulfilling your request. We may ask for:

  • Account credentials
  • Government-issued identification
  • Additional verification information

9.9 Authorized Agents

You may designate an authorized agent to make privacy requests on your behalf. The agent must provide proof of authorization.

10. CHILDREN’S PRIVACY

10.1 Age Requirements

RGC’s services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

10.2 Parental Consent

  • Pre-order participants must be 18 years or older
  • Promotional giveaway participants must be 18 years or older
  • If you are under 18, please do not provide any information to RGC

10.3 Discovery of Children’s Information

If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information as quickly as possible. If you believe we have collected information from a child, please contact us immediately at support@rgcgrading.com.

11. INTERNATIONAL USERS

11.1 Geographic Scope

RGC operates primarily in The United States. Our services are available to customers in:

  • United States
  • Canada
  • Mexico

11.2 Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

By using our services, you consent to the transfer of your information to:

  • Our servers located in The United States of America
  • Service providers located in various countries
  • Countries where we conduct business operations

11.3 International Privacy Laws

We comply with applicable international privacy laws, including:

GDPR (European Users): If EU General Data Protection Regulation applies to you:

  • We process your data based on legal grounds (consent, contract, legitimate interests, legal obligation)
  • You have enhanced rights including data portability and the right to lodge complaints with supervisory authorities
  • We appoint a data protection representative if required

CCPA/CPRA (California Users): If you are a California resident:

  • You have the right to know what personal information we collect
  • You have the right to request deletion of your information
  • You have the right to opt out of sale of personal information (though we do not sell information)
  • You will not receive discriminatory treatment for exercising your rights

PIPEDA (Canadian Users): If you are a Canadian resident:

  • We follow Canadian privacy principles for collection, use, and disclosure
  • You may file complaints with the Privacy Commissioner of Canada

Other Jurisdictions: We comply with applicable privacy laws in all jurisdictions where we operate.

12. THIRD-PARTY LINKS

12.1 External Websites

Our website may contain links to third-party websites, including:

  • Social media platforms
  • Payment processors
  • Shipping tracking services
  • Partner websites

12.2 No Responsibility

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

12.3 Social Media Platforms

When you interact with us on social media:

  • The social media platform’s privacy policy applies to information collected by them
  • Information you share publicly may be visible to others
  • We may collect publicly available information you share on our pages

13. CALIFORNIA PRIVACY RIGHTS

13.1 California Consumer Privacy Act (CCPA)

California residents have specific rights under the CCPA:

Right to Know:

  • Categories of personal information collected
  • Categories of sources from which information is collected
  • Business or commercial purpose for collecting information
  • Categories of third parties with whom we share information
  • Specific pieces of personal information collected

Right to Delete:

  • Request deletion of personal information we have collected
  • Subject to certain exceptions (legal requirements, fraud prevention, etc.)

Right to Opt-Out:

  • Opt out of “sale” of personal information (we do not sell personal information)

Right to Non-Discrimination:

  • You will not receive discriminatory treatment for exercising CCPA rights

13.2 California Shine the Light Law

California residents may request information about disclosure of personal information to third parties for direct marketing purposes once per calendar year.

13.3 Submitting CCPA Requests

To submit a CCPA request:

  • Email: privacy@rgcgrading.com

We will verify your identity and respond within 45 days (may be extended by an additional 45 days if necessary).

14. CHANGES TO THIS PRIVACY POLICY

14.1 Policy Updates

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website unless otherwise stated.

14.2 Material Changes

For material changes that significantly affect your rights or how we handle your information, we will:

  • Post a prominent notice on our website
  • Send email notification to registered users
  • Provide at least 30 days’ notice before changes take effect (where feasible)

14.3 Your Continued Use

Your continued use of our services after changes to this Privacy Policy constitutes acceptance of the revised policy. If you do not agree with changes, please discontinue use of our services.

14.4 Version History

  • Version 1.0 – 10/13/25 – Initial policy
  • [Future versions will be listed here]

15. CONTACT US

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

RGC Grading Company
Attention: Privacy Officer

Email: privacy@rgcgrading.com
Mail: P.O. Box 6381, Bend, Oregon 97701-9901
Website: https://launch.rgcgrading.com | https://www.rgcgrading.com

Response Time: We strive to respond to all privacy inquiries within 30 days.

16. ADDITIONAL INFORMATION FOR SPECIFIC REGIONS

16.1 Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information to third parties who intend to license or sell that information. We do not currently sell personal information as defined by Nevada law. If you are a Nevada resident and would like to submit an opt-out request, please contact us using the information above.

16.2 Virginia, Colorado, Connecticut, and Utah Residents

If you are a resident of Virginia, Colorado, Connecticut, or Utah, you may have additional rights under state privacy laws, including rights to confirm, access, correct, and delete your personal information, and to opt out of targeted advertising and sale of personal information.

16.3 Quebec Residents

If you are a Quebec resident, you have rights under Quebec’s privacy laws, including the right to access and correct your personal information. You may file complaints with the Commission d’accès à l’information du Québec.

ACKNOWLEDGMENT

BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.

You specifically acknowledge and understand:

  • What information we collect and how we collect it
  • How we use and share your information
  • Your privacy rights and how to exercise them
  • Our security practices and limitations
  • Our use of cookies and tracking technologies
  • Your right to opt out of marketing communications

Last Updated: 10/13/25
Version: 1.0

This Privacy Policy should be reviewed by qualified legal counsel before implementation. The policy should be customized with specific details, contact information, data retention periods, and any additional provisions required by applicable law in your jurisdiction.

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